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Terms & Conditions

Terms and Condition

The following Terms and Condition are for every order placed directly with millargb.com website. We pride ourselves on excellent service, therefore, please take the time to read through our Terms and Condition prior to placing an order to make sure you understand and are completely happy with them. Should there be something unclear or something you are not happy with please call us on 0161 819 1065


1.1 – All of our photographs, descriptions, specifications and dimensions and clearly displayed and correct at the time of creation. All specifications and descriptions are exact and include all required dimensions and dimension of the actual product body only. Knobs, handles and other product features are not included in dimensions specifications.

1.2 – We try our best to take the most accurate images with the best colour possible to the actual product, however, the colour and the image of the represented product might slightly vary to the one you receive.


2.1 – If you change your mind or accidentally order goods you no longer want, you can cancel at any time without any reason or cancellation fees, any time before the order is despatched.

If, after receiving your order, you are not completely satisfied with your goods, you can return it to us within 30 days cooling-off period from the date of purchase.

2.2 – If you wish to return an unsuitable item within your cooling-off period, you must contact us on info@millargb.com or any other recordable manner.

2.3 – Once your order request has been authorised you must return your product to us with any unnecessary delays and no later than 14 days after informing us of your decision to cancel

2.4 – All returning orders must be in the same condition in which you received it, unused, in original undamaged packaging and along with all of the contents

2.5 – Customer pays for return postage of unwanted goods which is non-refundable. Millar takes no liability for any damages or loss happening in transit.

2.6 – Customer has legal obligation to handle and take reasonable care of the product if you fail to comply and the value of the Product is diminished as a result of unreasonable care, Millar has legal rights to recover such diminished value by reducing the value of your refund by about which we see necessary.

2.7 – Once we receive your product, Millar has 14 days to inspect the product. Once the product is inspected and the customer has been informed about the outcome, Millar has 7 days to issue a refund.

*for further information about your statutory rights please contact your local authorities or Trading Standards

2.8 – If you are a UK customer and wish to return or exchange your product made via our website to our Manchester showroom you have the rights to do so.

*Please note that the manager’s decision will be final.


3.1 – Unfortunately mistakes happen and we urge you to check all orders upon delivery. If your order is damaged, missing parts or you receive the wrong order, please contact us immediately. We understand customer does not always want to check the product immediately and we allow 7 days for inspection and reporting any faults.

Please note: We will not be able to accept any damage and return request after 30 days from date of purchase and products returned without its original packaging. For returning your order please see RETURNS AND CANCELATION (Clause 2.1, 2.2, 2.7)

*Please contact us with any faults, do not try to have a faulty appliance installed before contacting us

3.2 – All items must be checked prior to installation, should damaged item be installed Millar can not take liability and will not offer financial compensation for installing the item.


4.1 – We try to display all new and available products. And all products are available for immediate delivery or as stated on our website. It really happens the product is not available for delivery stated by the consumer. In this unlikely event, Millar will issue a full refund no later than 7 days after the date of purchase.

4.2 – All prices of products will be as stated, except cases of OBVIOUS error, and will include VAT but exclude other services, such as postage.

4.3 – Occasionally we have promotional prices Those will be clearly marked, subjected to availability and can be changed at any time. Those changes will not affect orders already placed and confirmed as despatched

4.4 – We accept most major credit and debit cards as well as bank transfer and PayPal payments.

*All transactions are protected by SSL (Secure Socket Layer) encryption to ensure your details are secure.

**We reserve the right to cancel any orders, should we identify the transaction(s) as being potentially fraudulent.

4.5 – For customers using non-UK Credit or Debit card please allow up to 7 days for the payment to clear before your order can be dispatched


5.1 – Next day delivery service is available on orders of smaller goods such as splashbacks, gas hobs, induction and ceramic hobs, microwaves and some cooer hoods placed before 1400

Please allow 48 hour delivery for large items such as ovens and larger sized cooker hoods.

For extremely fragile items please allow up 5 working days for delivery

*Please contact us if you would like more information about delivery of your product.

5.2 – Most of our products are sent by trackable service and will require a customer signature upon delivery. Special instructions can be stated at check out and will be passed onto our currier service. Please note that we are only able to advise our couriers on the instructions, but we are not able to guarantee they will be followed. If an item is left at “safe place” stated in customers special instruction, the customer is fully responsible for any loss or damages.

5.3 – All deliveries are done at weekdays if you can not accept weekday delivery, Saturday delivery is available at extra charge.

*Please contact us for more information about this service.

5.4 – The following postcode areas might occur additional charge and might take longer than stated to deliver

BT, HS, IM, IV, KA, KW, PA, PH, TR21+, ZE,

5.5 – If you are a non-UK based customer, please allow up to 10 working days for delivery, an extra delivery charge will apply for international delivery.


6.1 – If you are a customer based outside EU your order might occur import duty and local sales tax which customer is liable to pay as well as any additional charges for customs clearance.

*Please check with your local authorities about additional custom charges.


Postal return Address
MILLAR Int’l Ltd

10 Hornby Street, Manchester, M8 8DQ, United kingdom

Millar Int’l Ltd company registered in England and Wales

Company registration No: 12366703 | VAT Registration No: 348 8581 50

Should you require any advice or information please contact us on info@millargb.com or 0161 819 1065


We will share your personal information for the following reasons

  1. Delivery of product
  2. Payments Purposes
  3. Advertising and special offers (optional)
  4. Customer services and feedback

We will not share your personal information for any other reason or provide the third party with your personal information without your consent